Manager, Residence Life

Who We Are
At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision, which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected.

BCIT champions a culture of innovation and globalprogress through people’s imagination and creativity. With a competitive  compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employersfor over ten years running.

Position Summary
BCIT’s Student Housing department is seeking a regular, full-time (1.0 FTE) Manager, Residence Life. This position manages
BCIT Student Housing Residence Life programming, staffing, and operations. Responsible for managing the provision of Student Life support services that foster student development, success and community through meaningful orientation and transition experiences. Lives in assigned accommodation on campus and is responsible for all aspects of student life in Student Housing, including overall programming and budget. Manages the development of programs to enhance the student experience, retention, academic and personal success, community and personal development. Responsible for the management of 24-hour Resident Advisor support and crisis management in Housing.

Duties & Responsibilities

• As a member of the leadership team, supports the Associate Director in the development of department plans, policies and performance goals. Manages the delivery of Resident Life department goals and ensures that they are appropriately met.
• Uses an equity lens to recommend and determine priorities and practices. Develops long and short-term objectives for the Student Housing Residence Life and provides guidance and tools to ensure these are met.
• Provides operational leadership for the Resident Life function within Student Housing by managing Residence Life staff and programming, including new student orientation, transitions, community building, and community member development and personal growth.
• Manages targets and objectives, striving for effectiveness in the development, implementation and delivery of Resident Life services and/or programs. Develops an assessment strategy for performance of Residence life programming.
• Manages a team of Resident Coordinators and Resident Advisors, overseeing the recruitment, selection, coaching, mentoring, development, payment, and leadership development.
• Develops and manages the delivery of the Resident Life programming to support community development and growth. Applies an equity, diversity and inclusion to all programs, support and approaches.
• Addresses all concerning student behaviours, including student care, conflict and conduct. Ensures early intervention and corrective measures for all parties involved in incidents involving students and allegations of student non-academic misconduct that occur under the Housing oversight. Consults with appropriate internal resources including departments such as Counselling, Accessibility Services, Student Housing, Student Health Services, and Safety and Security.
• Conducts meetings with student(s) involved in alleged incidents to determine and to monitor interim measures in accordance with
  BCIT policies. Seeks dispute resolution through mutually agreeable resolutions as appropriate.
• Provides 24-hour live-in support to Resident Advisors, students and responds to student crisis and resident emergencies.
• Embodies the values of Anti-racism, Diversity, Equity and Inclusion in programming, structures and practice; create inclusive experiences for accessible, experiential, integrated learning and social interactions.
• Liaises with parents, faculty, staff who may be impacted by critical incidents to ensure they are appropriately supported and works with Student Life, SSEM, RCMP, and emergency services to support investigations and crisis response.
• Develops and manages inter-functional relationships, working collaboratively with other leaders/stakeholders to share information, solve problems, make decisions and to support the management of the admissions and occupancy processes, including recruitment, systems, selections, and communications for long-term, short-term, and conference stays.
• Maintains awareness of emerging trends, practices, legislation and regulatory requirements in housing in post-secondary education, competing environments and related business environments. Works with Associate Director, Housing to engage in environmental scans, develops relationships with external contacts and participates in professional organizations.
• Manages departmental expenditures and reassesses departmental needs based on funding available.
• Manages reporting staff, overseeing and participating in selection, coaching, mentoring, development, performance management and all other people-management practices.

Qualifications & Requirement

• Completion of a Bachelor degree in education, counselling, psych or another related discipline
• Five years of experience in student housing in a post-secondary environment
• An equivalent combination of education and experience may be considered.
• Experience with working with a diverse student population and is current in emerging practices in reducing barriers for equity deserving groups.
• Experience in developing and administering community standards and an understanding of the principles of administrative fairness.
• Experience managing and/or supervising employees
• Advanced problem-solving skills, the ability to resolve complex problems and manage high profile, sensitive, and contentious issues is required.
• Strong leadership skills preferably in a unionized environment with excellent interpersonal skills.
• Strong communication skills both verbal and written to collaborate effectively with internal and external stakeholders and the ability to develop strategic relationships.
• Strong working knowledge of residence live best practices
• Availability and commitment to work on an on-call basis around the clock, and to frequently lead operations outside of regular work schedules throughout the year,is essential.
• Familiarity using software systems (such as resident housing or hotel applications)
• Ability to be able to live in on-campus housing year-round.
• Excellent conflict resolution, intervention, mediation & crisis response skills.
• Must be able to work on call to be able to respond to after hour emergencies.
• The successful candidate will be required to provide a satisfactory Criminal Reference Check with Vulnerable Sector Search (issued no later than six (6) months preceding start date) and maintain criminal record clearance.

This job will be required to live onsite at the Residence. Living accommodations will be applied as taxable benefits and in accordance with tax legislations.

Applicants redirected via this link to submit their applications: https://careers.bcit.ca/postings/9520

Additional Information
Benefits – Why you’d love working with us

• Competitive pay
• Minimum of twenty-five days of vacation
• Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $500 if eligible!
• Defined benefit pension plan with employer contributions
• Professional Development funds and resources
• Access to most BCIT Flexible Learning courses free of charge
• Wellness and Employee Assistance programs
• Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
• For more information on our generous benefits, click here!

BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Persons with disabilities who require accommodation for any part of the application or hiring process should contact
[email protected]  Please note that all applications must be submitted via the careers page portal. Email applications will not be accepted.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations ofxwməθkwəy̓ y̓ əm (Musqueam), Sḵwx̱ x̱ wú7mesh (Squamish), and səl̓ l̓ilwətaɁɬ (Tsleil-Waututh).

Position Details
Posting Category: Management
Salary Range: $70,322 - $104,606, with a control point of $93,178 per annum.

Additional Salary Information:
The Compensation Range is the span between the minimum and the maximum base salary for a position. The control point of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position. In the normal course, employees will be hired, transferred, or promoted between the minimumand the control point of the salary range for a job, taking internal equity into account. Salaries above the control point may be considered for extenuating circumstances and must be approved by an external governing body.

Department 2: Student Success Division
Campus Location: Burnaby campus
Bargaining Unit: Management
Job Status: Regular
Full-Time/Part-Time: Full-Time
Number of Vacancies: 1
Anticipated Start Date: 06/17/2025
Anticipated End Date: Competition Information
Competition Number: 25M201
Competition Open Date: 05/27/2025
Competition Close Date: 06/10/2025
Quicklink for Posting: https://careers.bcit.ca/postings/9520 

Supplemental Questions
Required fields are indicated with an asterisk (*).

1. * What is the highest level of education attained?
   • GED
   • High School Diploma
   • Certificate
   • Diploma
   • Associates Degree
   • Bachelors Degree
   • Masters Degree
   • PHD
2. * How many years of experience do you have in this type of position?
   • 0-1
   • 1-2
   • 3-5
   • 6-9
   • 10+
3. * All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the Lower Mainland. Please select from the following that best describes your situation:
   • I currently reside in the Lower Mainland
   • I do not currently reside in the Lower Mainland, however I am willing and able to relocate if found to be thesuccessful candidate
   • I do not currently reside in the Lower Mainland and I am unwilling to relocate
4. * Given the posted salary range for this position, please indicate your salary expectation should you be the successful candidate for this position.

(Open Ended Question)

Documents Needed to Apply
Required Documents:

• Resume
• Cover Letter

Optional Documents: None